About the Authors

Dr. Sheree Lloyd is a senior lecturer at the Australian Institute of Health Service Management. She is passionate about digital health, innovation in health care organisations and systems for safe, high-quality care.

I am a graduate of Queensland University of Technology, Griffith University and Cumberland College of Health Sciences and a health information manager, teacher and project manager with over 20 years’ experience in academic and health service management roles. I hold graduate membership of the Health Information Management Association of Australia, am a Certified Health Information Manager, Fellow of Australasian College of Health Service Managers and Fellow of the Australasian Institute of Digital Health. I am a graduate of the NSW Ministry of Health Centre for Healthcare Redesign. In 2019 I completed a PhD researching innovation and high performance in rural health settings. My doctoral research was awarded an Executive Dean’s commendation. I am a passionate educator, teaching units in health informatics, digital health, health information systems, quality and safety and translating health innovation into practice. Sheree is a Senior Fellow of the Higher Education Academy (FHEA). Recognising my contribution to student experience through teaching activities I was awarded a Vice Chancellors Award from the Queensland University of Technology and in 2018 I received a teaching commendation from Griffith University, based on student evaluation of teaching. During 2020 with colleagues from The Royal Melbourne, Wollongong, and Monash Universities the findings from a pilot study of clinician perceptions of electronic medical record usability were published in the International Journal of Medical Informatics.

Email : sheree.lloyd@utas.edu.au

Dr Richard Olley is an adjunct Associate Professor in the School of Medicine and Dentistry and works at Bolton Clarke in the Leader Advocate role. Previously he was the Program Director, Health Services Management at Griffith University, Australia which includes the responsibilities of Discipline Head and academic lead for the Master and Advanced Master’s degrees and three Graduate Certificates offered by Griffith University on-campus and online and internationally.

Richard’s research interests include health services leadership (particularly Authentic leadership); management in health services; health workforce, health services law and regulatory controls; care governance, and quality and safety in health care in the acute and residential and community aged community care sectors.

Richard commenced his career in health services as a registered nurse specializing in mental health, emergency, operating room, and intensive care, working clinically and teaching in each area. He has over 30 years of experience in health and social care leadership positions in Australia’s public and private healthcare and social care sectors. His health services management career and experience at the senior executive and chief executive levels, with consultancy and board member experience.

Richard’s executive-level health care career includes appointments at the Director of Nursing level and some twenty-five years of experience in other executive leadership roles at the CEO level at large regional and metropolitan hospitals such as Logan-Beaudesert District Health Service, Gold Coast Hospital and Health Service and Royal Brisbane and Women’s Hospital and Health Services. His leadership and management experience encompasses acute, aged, and community care sectors.

Richard also is experienced in aged and community care leadership. An experienced health services management executive, Richard holds an academic appointment at Griffith University in the School of Medicine and Dentistry, focusing on Health Services Management. He has taught and researched healthcare systems, health workforce, health workforce planning, applied ethics and law in health services management, research inquiry, and health services research to post-graduate health services management students.

Richard holds the post-graduate qualifications of Doctor of Philosophy (PhD), Griffith University, JurisDoctor (JD), University of Queensland, Master of Health Administration (MHA) University of New South Wales, Bachelor of Applied Science – Advanced Nursing (BAppSc-Adv Nsg) Lincoln Institute, La Trobe University, and a Diploma of Applied Science -Nursing Education (Dip. App.Sc. N.Ed.), Queensland University of Technology. His PhD thesis reported on a mixed-methods study that examined the effects of leadership style on the organisational identification and job satisfaction of aged care employees.

A Fellow of the Australasian College of Health Services Management (ACHSM), Richard holds credentials as a Certified Health Executive. He was appointed as the Chief Examiner for the Australasian College of Health Services Management Fellowship program in 2023 and previously occupied the position of Assistant Chief Examiner, during that time, he successfully designed, wrote, and implemented the online content for Fellowship preparation. He is a co-author and a learning facilitator for the online professional development course in Professional and Social Responsibility.  He is also a Director of the ACHSM National Board and the Vice-President of the Queensland Branch of ACHSM. In 2022, Richard received an Australia Day Award from the Queensland Branch of the Australasian College of Health Services Management for services supporting healthcare leadership. Richard is currently employed by Australia’s largest aged care provider, Bolton Clarke where he develops and coaches existing and emerging leaders from his position as Leader Advocate.

Email : r.olley@griffith.edu.au

I am an experienced, solution focused leader with recognised local, state and national outcomes and abilities in healthcare ethics, organisational culture and professional regulation. My strengths are strategic leadership; internal and external stakeholder engagement; learning and teaching; research; and operational management. A collaborative, diligent and innovative thinker, I have 25 years’ experience across a range of sectors including healthcare ethics, education, academia and professional regulation. I have grown and implemented cultural change, identifying and effecting strategic imperatives in large, diverse and complex organisations, driving sustainable improvement in these fields. My strong multidisciplinary academic background in Philosophy (PhD, BA-Hons 1st), Education (Grad Dip Ed) and Science (BSc-Biochem) support my work across diverse fields.

Email : e.milligan@griffith.edu.au

Dr. Sheree Lloyd is a senior lecturer at the Australian Institute of Health Service Management. She is passionate about digital health, innovation in health care organisations and systems for safe, high-quality care.

I am a graduate of Queensland University of Technology, Griffith University and Cumberland College of Health Sciences and a health information manager, teacher and project manager with over 20 years’ experience in academic and health service management roles. I hold graduate membership of the Health Information Management Association of Australia, am a Certified Health Information Manager, Fellow of Australasian College of Health Service Managers and Fellow of the Australasian Institute of Digital Health. I am a graduate of the NSW Ministry of Health Centre for Healthcare Redesign. In 2019 I completed a PhD researching innovation and high performance in rural health settings. My doctoral research was awarded an Executive Dean’s commendation. I am a passionate educator, teaching units in health informatics, digital health, health information systems, quality and safety and translating health innovation into practice. Sheree is a Senior Fellow of the Higher Education Academy (FHEA). Recognising my contribution to student experience through teaching activities I was awarded a Vice Chancellors Award from the Queensland University of Technology and in 2018 I received a teaching commendation from Griffith University, based on student evaluation of teaching. During 2020 with colleagues from The Royal Melbourne, Wollongong, and Monash Universities the findings from a pilot study of clinician perceptions of electronic medical record usability were published in the International Journal of Medical Informatics.

Email : sheree.lloyd@utas.edu.au

Dr Richard Olley is an adjunct Associate Professor in the School of Medicine and Dentistry and works at Bolton Clarke in the Leader Advocate role. Previously he was the Program Director, Health Services Management at Griffith University, Australia which includes the responsibilities of Discipline Head and academic lead for the Master and Advanced Master’s degrees and three Graduate Certificates offered by Griffith University on-campus and online and internationally.

Richard’s research interests include health services leadership (particularly Authentic leadership); management in health services; health workforce, health services law and regulatory controls; care governance, and quality and safety in health care in the acute and residential and community aged community care sectors.

Richard commenced his career in health services as a registered nurse specializing in mental health, emergency, operating room, and intensive care, working clinically and teaching in each area. He has over 30 years of experience in health and social care leadership positions in Australia’s public and private healthcare and social care sectors. His health services management career and experience at the senior executive and chief executive levels, with consultancy and board member experience.

Richard’s executive-level health care career includes appointments at the Director of Nursing level and some twenty-five years of experience in other executive leadership roles at the CEO level at large regional and metropolitan hospitals such as Logan-Beaudesert District Health Service, Gold Coast Hospital and Health Service and Royal Brisbane and Women’s Hospital and Health Services. His leadership and management experience encompasses acute, aged, and community care sectors.

Richard also is experienced in aged and community care leadership. An experienced health services management executive, Richard holds an academic appointment at Griffith University in the School of Medicine and Dentistry, focusing on Health Services Management. He has taught and researched healthcare systems, health workforce, health workforce planning, applied ethics and law in health services management, research inquiry, and health services research to post-graduate health services management students.

Richard holds the post-graduate qualifications of Doctor of Philosophy (PhD), Griffith University, JurisDoctor (JD), University of Queensland, Master of Health Administration (MHA) University of New South Wales, Bachelor of Applied Science – Advanced Nursing (BAppSc-Adv Nsg) Lincoln Institute, La Trobe University, and a Diploma of Applied Science -Nursing Education (Dip. App.Sc. N.Ed.), Queensland University of Technology. His PhD thesis reported on a mixed-methods study that examined the effects of leadership style on the organisational identification and job satisfaction of aged care employees.

A Fellow of the Australasian College of Health Services Management (ACHSM), Richard holds credentials as a Certified Health Executive. He was appointed as the Chief Examiner for the Australasian College of Health Services Management Fellowship program in 2023 and previously occupied the position of Assistant Chief Examiner, during that time, he successfully designed, wrote, and implemented the online content for Fellowship preparation. He is a co-author and a learning facilitator for the online professional development course in Professional and Social Responsibility.  He is also a Director of the ACHSM National Board and the Vice-President of the Queensland Branch of ACHSM. In 2022, Richard received an Australia Day Award from the Queensland Branch of the Australasian College of Health Services Management for services supporting healthcare leadership. Richard is currently employed by Australia’s largest aged care provider, Bolton Clarke where he develops and coaches existing and emerging leaders from his position as Leader Advocate.

Email : r.olley@griffith.edu.au

I am an experienced, solution focused leader with recognised local, state and national outcomes and abilities in healthcare ethics, organisational culture and professional regulation. My strengths are strategic leadership; internal and external stakeholder engagement; learning and teaching; research; and operational management. A collaborative, diligent and innovative thinker, I have 25 years’ experience across a range of sectors including healthcare ethics, education, academia and professional regulation. I have grown and implemented cultural change, identifying and effecting strategic imperatives in large, diverse and complex organisations, driving sustainable improvement in these fields. My strong multidisciplinary academic background in Philosophy (PhD, BA-Hons 1st), Education (Grad Dip Ed) and Science (BSc-Biochem) support my work across diverse fields.

Email : e.milligan@griffith.edu.au

Katy Aish is the Service Design Manager at Silverchain where she co-designs services and leads innovation projects with consumers and a variety of stakeholders in community health and aged care. Mrs Aish has 20 years of experience as a Registered Nurse in both front-line nursing and management roles, in both acute hospital and community health sectors. She has co-created with consumers and stakeholders sustainable services, programs and solutions to solve for real world problems in the health industry.

Amanda is a registered nurse with over 25 years’ experience in Australia and England, she has worked in public and private healthcare settings. Her commitment to safety and quality has been the underpinning principle in all the roles she has held and she continues to share her knowledge and experience in both the clinical and academic environment.
As an Alumni of Murdoch University having completed the Master of Health Care Management (MHCM), Amanda is continuing her own learning journey through research with a focus on quality in the health environment.

Email: mandajay12@gmail.com

Janelle Craig is a Health Information Manager (HIM) with over 30 year’s experience working in healthcare systems in Australia and internationally, and in the tertiary education sector at the University of Sydney, Macquarie University, the Singapore Institute of Management and the University of Technology Sydney, where she is the Director of Studies for Health Services Management.

Her contribution to the chapter on Digital Health Leadership recognises the expertise she brings in ensuring leaders in health and social care sectors have a strong understanding of the importance and use of data of data for decision making, and of the opportunities and challenges they face in an increasingly digitalised landscape.

Email: janelle.craig@uts.edu.au

Associate Professor Jennifer Evans is a Queer Dharug scholar with dual connections to Dharug and palawa country. They are an Aboriginal Research and Literary Fellow with research expertise in Indigenous and decolonising methodologies and health equity for First Peoples.

In 2022 Jennifer won the Tasmanian Premier’s Literature Award for her academic work regarding Queer Indigenous voices. The judges agreed that ‘the winning writer showed remarkable skill in helping readers relate to their own unique perspectives, while simultaneously unpacking ideas of contemporary Aboriginal culture. Their work felt fresh and more relevant than ever and was an absolute treat to read.’

Jennifer is a multidisciplinary academic who has broad research capabilities in both quantitative and qualitative methods underpinned by Indigenous and Queer Standpoints. Associate Professor of Aboriginal Health Leadership in the College of Health and Medicine, she provides Aboriginal leadership and research advice to peers widely within and external to the University of Tasmania.

Email : Jen.Evans@utas.edu.au

Adamm originally completed an allied health qualification at Lincoln Institute (prior to the merging with La Trobe University), following this a nursing qualification and specialisation in operating room or perioperative nursing.

For the first half of his career during the day he worked as a nurse, and as a professional musician in the evenings with the Victoria State Opera. As a theatre manager, he developed an interest in procurement of health supplies, and was invited to help establish Health Purchasing Victoria (HPV), a statutory authority that procures goods and services on best value terms for the state.This required him to take on the roles of Chief Financial Officer and Company Secretary.

He completed an MHA at La Trobe University, and was later invited to provide sessional teaching, initially teaching The Australian Healthcare System. After seven years at HPV he spent a brief period as a national quality manager for a leading health insurance organisation, before returning to a clinical role. In 2009 he was appointed as the health contract manager of correctional health services for the State of Victoria. After two years in this role an opportunity arose to join La Trobe as a full time member of staff with the China Health Program.

Email : Adamm.Ferrier@latrobe.edu.au

Associate Professor Hanan Khalil Associate Professor is a registered pharmacist who has worked in clinical practice for several years in both hospitals and community settings in Victoria and South Australia, where she held several senior management, research and education roles.

Her research focus is on improving quality of care to patients accessing services and health services quality and performance. Hanan’s research projects were recognized nationally through receiving awards and being published in the media. Associate Professor Khalil has published over 200 educational and research articles in the areas of medication management and evidence-based health care in various health care settings such as aged care, hospitals and community health services. She has also presented her work in both national and international conferences. She is an invited speaker both nationally and internationally on topics related to evidence-based health care and medication safety in health services. She is the Editor in Chief of Current Opinion in Epidemiology and Public Health.

Email : H.Khalil@latrobe.edu.au

Ali Lakhani, BBA, MA, MES, PhD is an interdisciplinary researcher with degrees in business, economics, environmental studies and health promotion. He has a over 15 years of experience conducting community-based research focusing on the environmental determinants of health. He is currently a Senior Lecturer in Public Health with La Trobe University, and coordinates the subject, Systems Thinking and Leadership. Previously, he completed consecutive Research Fellowships, partnering with health and social service organisations providing support to ageing populations, people with a neurological disability, and culturally and linguistically diverse (CALD) people.

Email : A.Lakhani@latrobe.edu.au

Melanie is a Registered Nurse and Senior Lecturer in the School of Nursing at Murdoch University and Research Fellow with the Cancer Network of WA. She is the Post Graduate Academic Chair and coordinator of the Health Care Management suite of courses.
Melanie completed her PhD in 2019 which focuses on the insights of new graduate registered nurses during their transition from student to professional clinical practice. The findings highlight the need for appropriate leadership and mentorship and that learning is experiential. Since then, her research areas of interest include leadership, quality and patient safety, nursing workforce, and informing health policy through work with the Australian College of Nursing.

Email : Melanie.Murray@murdoch.edu.au

Dr Ana Rita Sequeira is a senior lecturer in Health Policy, Academic Chair of the Health Administration, Policy and Leadership and Associate Dean of Learning and Teaching at Murdoch Business School.

Research interests include Global Health, Health Policy, COVID-19 Policies, Refugee Health, Artificial Intelligence in healthcare and healthcare workforce well-being. Sequeira’s is leading and participating in research projects in collaborations in Australia (Curtin University, University of Newcastle and Notre dame University), New Zealand (Victoria University of Wellington), UK (University of Southampton) and Italy (University of Bologna).

Ana Rita Sequeira has taken part in consultancy/research contracts to public and private organisations, helping to shape organisations’ strategic direction and service delivery. She has also contributed to inform policy development via the submission of policy briefs related to funded research projects, public policy submissions, and media outlets (The Conversation).
She is currently part of the editorial board of the journal Frontiers in Public Health.

Email : A.Sequeira@murdoch.edu.au

Ruth is a Lecturer and Head of Major for Health Promotion in the School of Psychology and Public Health. Ruth is involved in the design, coordination, and delivery of several subjects at both the undergraduate and postgraduate levels in public health, health promotion, and evaluation. She has over 15 years’ experience as a health promotion and evaluation practitioner in state and federal government, community health, the sport and recreation sectors and prisons. Ruth is a mixed methods researcher and evaluator, and is in the final stages of completing her PhD titled ‘Enhancing engagement in organised physical activity: Exploring the social and environmental determinants in Frankston, Victoria

Email : R.Mackenzie-Stewart@latrobe.edu.au