Introduction

This book has been designed to include a vast array of scenarios that can be utilised for role-plays covering topics of difficult conversations, negotiation, and mediation. The scenarios have been designed to reflect the modern Australian workplace, covering diverse industries, and are proudly language and content inclusive. They are practical, authentic, and relatable. Each scenario includes the context, instructions on how to facilitate the role plays, observer briefs (optional), and individual and seminar group debrief and reflection questions. The questions can also be adapted to suit your needs and provide an opportunity for relevant curriculum theoretical concepts and ideas to be applied.